Instant Vapor. Pure Flavor.
  • NO Exit Site
  • YES Enter Site

Contact Us

Get Help Now

For immediate support during the hours of 11am - 8pm EST, you can either:

Live Chat With Us:

Text us via phone (206) 202-7900
Call us at (206) 418-6565

User manual

Download the User Manual

Firefly 2 User Manual PDF
Download app

Download the Android App

Google Play Store

Download the iPhone App

iTunes App Store
Frequently asked questions

Support

  • How do I turn Firefly 2 on and off?
    • There is no power button on Firefly 2. To start heating, place your fingers on the touch sensors located on either side of the device. To stop heating, remove fingers from touch sensors. The Firefly goes to sleep on its own after a period of inactivity.

  • What materials can be vaped in the Firefly?
    • The Firefly is designed for both loose-leaf plant material and concentrates. Loose-leaf plant material can include any herbal blend. With Firefly concentrate pads, waxes and oils work best.
  • What is the best grind level for the Firefly?
    • The Firefly excels with medium to coarse ground blends. Breaking your blends up with your fingers is preferable to using a grinder, which could grind your blend too finely for the Firefly.
  • How full should the heating chamber be filled?
    • The heating chamber should be loosely filled slightly past the rim of the chamber. A loose fill allows for excellent airflow over all of your material. It’s important that no material is left between the chassis and lid to ensure good sealing and optimum vapor.
  • What is the temperature range of the Firefly?
    • The Firefly has a broad temperature range, spanning from room temperature up to 400°F, all within a single inhalation. This means you enjoy each distinct flavor and active ingredient as the temperature continues to climb.
  • What is the maximum temperature of the Firefly?
    • The Firefly heats to a software-controlled maximum of 400°F (200°C). Using the Firefly app, you can reach temperatures up to 420°F or even higher for use with concentrates. This setting should only be used with concentrates as it will cause combustion with loose-leaf material.
  • How do I control the temperature?
    • Firefly 2 comes pre-set at a default heat setting of medium high. For experienced users who wish to tailor their experience further, you'll need a tablet or smartphone (iOS or Android) to use our free Firefly 2 companion app. This will allow you to select from six preset temperatures (340, 360, 380, 400, 420° F, and concentrates).
  • Where can I find the Firefly app?
    • The Firefly app is available to download in the iTunes app store or in the App section of the Firefly Support page.
  • Why would I want to use the app? What does it do?
    • The optional Firefly app offers advanced settings and temperature control: you can use one of 6 available heat settings or you can adjust the temperature in real time as you vape.
  • How often should I clean my Firefly?
    • Check your airpath, mouthpiece and heating chamber often. When you see any build-up occur, its time to clean. See user manual for more details on how to clean.
  • Are the concentrate pads reuseable?
    • We recommend that you you use new pads when necessary.
  • How long does a battery charge last?
    • A fully-charged battery can deliver between 6 - 8 bowls of material. Your experience may vary based on your usage and normal aging of battery capacity.
  • Why is my battery is not performing as well as it used to? Are there any special tricks to making my battery last longer?
    • By nature, lithium-ion batteries degrade with time and use, so the more you use your battery, the less charge it will hold over time. Firefly is designed with a swappable battery so your device will last far longer than the battery.
  • How long does it take to charge?
    • The battery charges in less than 45 minutes through Firefly QuickCharge adapter (or a standard 9 Volt adapter). The charging time will increase to up to two hours if using a lower wattage adaptor or charging through another device.
  • What are some key tips for using the Firefly?
    • To enjoy loose-leaf material:
      • Fill the glass chamber slightly past the rim and tamp down gently.
      • Ensure the interior surfaces are completely free of debris for a tight seal and replace the lid.
      • Place fingers on touch sensors to start heating.
      • The LED will blink green for a few seconds and turn solid green when it’s ready.
      • Keep fingers in place and inhale for 5 - 10 seconds. Release touch sensors to stop heating.
    • To enjoy concentrates:
      • Place concentrate pad in heating chamber and press firmly around the edges of the pad until it is fully seated in the bottom of the bowl.
      • Once the pad is inserted, place a small amount of liquid or concentrate material in the center of the pad. A little goes a long way!
      • Replace the lid and place fingers on touch sensors to start heating.
      • The LED will blink green for a few seconds and turn solid green when it’s ready.
      • Continue to hold the touch sensors while taking 5 to 10 cigar style mouth puffs or until visible vapor is seen.
      • After initial heating, return to normal inhalations.
      • Removal: Material in the pad can become sticky. Pre-heat the Firefly for 10-15 seconds to loosen any extra material and then use the pick from the cleaning kit to pry up the edges of the pad and remove.
  • After extended use, my Firefly is hot to touch, is that normal?
    • It is normal for your Firefly to get hot with continuous use. The firmware inside the device controls the heating source. If Firefly gets too hot, the firmware will shut off the heat source. However, if the device feels too hot for you, give it a break to it cool down.

Vaporization Technology

  • What is the heating element made of?
    • The heating element is made of a proprietary, FDA-foodsafe super-alloy manufactured in the USA. Unlike cheap Nichrome elements, it does not break down under repeated heat cycling.
  • Tell me about the Firefly's glow.
    • The Firefly's glow is produced by the heating element glowing through the glass heating chamber. Much more than an LED or digital display, it creates a sense of connection to the vaporizing experience since you see the real power and heat that creates your vapor. And like a real firefly, the glow is best seen at dusk or nighttime.
  • What is the difference between convection heating and conduction heating?
    • The Firefly is a true portable convection vaporizer. Convection heating produces the highest-quality vapor by pre-heating the air before it passes through the material, which is the optimal method for extracting the most flavors and active ingredients. Conduction heating heats the material through direct contact with the edges of the heating chamber, which often results in uneven and incomplete vapor. Conduction also requires a long time for the heating surface to reach its operational temperature, and heats your material continuously whether or not you are inhaling, which creates waste.
  • What is the difference between vaporization and combustion?
    • Vaporization is the process of heating a substance, most commonly plant material, to the point where the active ingredients and flavors are released in the form of vapor. This process happens while remaining below combustion temperature; smoking is the result of combustion (burning).
  • What is the benefit of instant heating?
    • Instant heating = instant satisfaction. Your plant matter heats only when you want it to, conserving your material. Instant heating allows you to experience the whole plant.
  • What is the whole plant experience?
    • Plants and herbs have a unique combination of terpenes and terpenoids. Each of these ingredients activates at a different temperature, augmenting each other and your brain to create different flavors and effects. The challenge in vaporizing complex plants is the dispersion of activation temperatures; they range from 220°F to 400°F, with many temperatures above and between. Vaporizing at set temperatures causes the fragile ingredients and terpenes to denature. For the whole plant experience, you want avoid letting your vapor sit around and lose potent terpenoids. Firefly’s dynamic convection technology addresses this challenge. By vaporizing at a range of temperatures as you inhale, dynamic convection extracts every active ingredient and flavor from your flowers in a single breath, offering full spectrum vapor and the whole plant experience.
  • Why does the Firefly’s vapor taste exceptional?
    • The many different flavors and active ingredients in plants vaporize at different temperatures. Because the Firefly has a broad temperature range, it delivers more of these ingredients and flavors than other portable vaporizers. As you inhale, the temperature quickly climbs from room temperature to 400°F, releasing each ingredient as the temperature rises.

Purchasing

  • How do I find out about discounts, new products and the latest news?
    • Sign up for the Firefly newsletter at the bottom of the page for exclusive promotions, events, and news.
  • How long is the warranty?
    • The Firefly is backed with a 2-year warranty. See Warranty section of Support page for more details.
  • What will show up on my credit card's billing statement?
    • NWT Holdings Inc.
  • Do you take payment over the phone?
    • Yes, you can place your order via phone by calling Firefly’s Customer Service team at 206-418-6565.. We accept credit cards, debit cards, and gift cards backed by Visa, Discover, American Express, and Master Card. If you prefer to pay with PayPal, you can place your order online.
  • Do I have to pay sales tax?
    • Only residents of California and Washington are required to pay sales tax.
  • Where can I buy Firefly outside the US?
    • You can find Fireflys in the following locations:
    • Apollyon Headshop
    • Azarius
    • Baba Souvenirs
    • Dandy Vapes
    • Docteur-vaporisateur
    • Everyone Does It
    • Fourtwenty
    • Green Vape
    • Headshop Vision
    • Indoormania
    • Kosmic Kitchen
    • Namaste Vapes
    • Owl Vapes
    • Paradox
    • Vapefiend
    • Vaposhop
    • Verdampftnochmal
    • Zamnesia
    • Conscious Wholesale (international distributor)
    • Noza (international distributor)
    • Planta Sur (international distributor)
    • Seaview (international distributor)
  • How can I identify a counterfeit Firefly 1?
    • Since the launch of the Firefly, counterfeit vaporizers have surfaced on the market. If you decide to buy online, make sure to check our list of authorized retailers. The best way to avoid this is to order directly from our site.
    • Here are some tips for identifying a fake for Firefly 1:
      1. Off-center logo on inside face
      2. Off-center mouthpiece
      3. Visible glue around mouthpiece
      4. Magnetic lid not as strong
      5. Battery sticker upside down
      6. Writing on battery scratches off
      7. Unit doesn't work at all - turns green then flashes red and dies
  • Do you still support Firefly 1?
    • Yes. For all warranty and customer service related questions please contact our customer service team directly at info@thefirefly.com or (206) 418-6565.
Videos
Warranty

2-year limited warranty

NWT Holdings, LLC provides a limited warranty on the Firefly TM device against defects in material and/or workmanship under normal use for a period of (2) years from the date of purchase. This limited warranty is transferrable. If a warranty claim is received during this warranty period, NWT Holdings, LLC will conduct one or more of the following actions, at its own discretion, to remedy the situation:

  • (1) Exchange the defective part with one that is an functioning equivalent or a new part, or
  • (2) Repair the product defect, or
  • (3) Replace the Firefly TM device with a brand new unit, or
  • (4) Refund the purchase for the full purchase price; at the discretion of NWT Holdings, LLC

Exclusions and limitations

The Limited Warranty does not apply to any nonFirefly™ products. The Limited Warranty applies only to products and accessories manufactured by NWT Holdings LLC that can be clearly identified by the Firefly TM trademark name or logo. The Limited Warranty does not apply to normal wear and degradation of the batteries or lid gasket.


This Limited Warranty will be considered null and void if it is determined that the Firefly™ device is malfunctioning is a result of one or more of the following acts:

  • (a) damage caused by operating the Firefly™ in a manner outside of what is recommended or permitted and as described in the user manual;
  • (b) damage caused by product neglect, including the failure to maintain a proper cleaning regimen;
  • (c) damage caused by disassembling, manipulating or altering the device in any way or attempting your own repairs;
  • (d) damage to the cosmetic appearance of the Firefly TM device, including, but not limited to scratches, dents, chipped or broken off parts;
  • (e) damage to the Firefly ™ device caused by misuse, abuse, theft, natural disasters or any other external causes.
  • (f) any failure to follow the Safety Instructions provided with this product

Warranty claim instructions

  • (1) Contact Firefly direct at support@thefirefly.com. Our customer service agent will try to diagnose your problem and assist you in resolving it.
  • (2) If it is determined that you need to send your Firefly TM device in for further examination, you will need to obtain an RMA (Returned Material Authorization) number and shipping instructions from the Customer Service Representative.
  • (3) Please include a copy of your original sales receipt, any e-mail correspondence and RMA number with your shipment.
  • (4) Buyers are responsible for all shipping costs associated with the warranty process.
  • (5) Tracking numbers and signature are suggested as NWT Holdings, LLC is not responsible for lost or stolen shipments.

Service Center Fees

  • (1) We'd like you to know that we test every single unit that we sell and go to extraordinary lengths to ensure our products operate as intended.
  • (2) If you, after contact with a Customer Service Representative, feel as though your unit needs to be serviced by our repair team, you will receive an RMA (Returned Material Authorization) number along with shipping instructions as outlined above.
  • (3) Each unit we receive at our Service Center goes through an incredibly thorough 20 point inspection process to diagnose any issues.
  • (4) If, after inspecting your device, we determine that your unit has no defects and is working as intended, you will be charged a $30 servicing fee plus all associated shipping fees.
  • (5) If your unit contains a factory defect, we will either fix or replace your unit at no cost to you.
Privacy policy

What information is collected?

When you visit thefirefly.com (the “Website”) we automatically collect website use information as you browse the Website. We use this information to monitor our Website and to improve our Website to provide you with a faster and more efficient shopping experience. In addition, we may collect personal information that you specifically provide to us and that is collected on an individual basis through web forms and purchases. For example, if you decide to purchase from The Website, you will need to provide us with personal information and electronic authorization to process your credit card through our Website. For purchases, you may need to provide the following information:

  • Name
  • Shipping Address
  • Email Address
  • Credit Card Number
  • Name on Credit Card
  • Expiration Date
  • Credit Card Billing Address
  • 3-Digit Security CCV Code
  • Telephone Number

We also collect such personal information that you provided to us when you register to create an account on the Website.

We do not sell, share, or trade your personal information to any other company without your explicit consent, except to fulfill your order, process your payment, manage shipments, other activities related to fulfilling your transaction and to maintain your registration on the Website.

We may also use this information to generate statistical reports to help us understand the market for our products and services and to develop promotional and marketing campaigns. We may use the contact information you provide to us to make you aware of other products and services.

Email information

Please do not provide sensitive personal information to us by e-mail. Instead, use our web forms, which employ SSL technology (see “How do we protect you and your information?” below). However, if you choose to correspond with us via email, we will retain the content of your email message together with your email address and our responses. We use administrative, technical and physical security measures to protect our computing infrastructure and your personal information from unauthorized use, access, modification or disclosure.

Your IP address and cookies

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. our web servers automatically collect IP addresses  to prevent fraudulent activity and transactions to protect your privacy.

To enhance your experience with our Website, many of our web pages use first and third party "cookies." Cookies are text files we place in your computer's browser to store your preferences and to facilitate certain functions on our Website. For example, in order to purchase a product on our Website, you add items to your shopping chart and then proceed through checkout. We use cookies so that our Website will recognize you and keep track of your order status as you navigate through the checkout process, and to keep your shopping cart contents available should you return to purchase after leaving the session. We also use cookies to understand site usage and to improve the content and offerings on the Website.

How do we protect you and your information?

The shopping cart information, including any credit card or address information is transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. This secure layer provides up to 256 bit encryption for the most secure way of transmitting information on the internet. vWe do not transmit financial information by email. If you use our web form, your financial information is encrypted so that not even employees have access to your credit / debit / charge / e-check account number. Order information is stored in a password-protected area, only accessible by authorized personal. Please contact us at info@thefirefly.com if you have any questions or concerns.

Websites linked to the website

We are not responsible for the practices employed by Web sites linked to or from ourWebsite nor the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our Web site.

Privacy of children

Children under the age of 18 are not allowed to use our web site and/or products. If you are under the age of 18, you can use this service only in conjunction with permission from your parents or legal guardians.

Secured information

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Contact us

If you have any questions regarding this Privacy Policy, our Website, or your order with us, please info@thefirefly.com.

Notice

We reserve the right to amend this Privacy Policy at any time by direct electronic notification to you or by posting the amended terms on this page. All amended terms shall automatically be effective for new users or new purchases immediately on posting and, in all other cases, 30 days after they are initially posted and dated, unless otherwise specified in a notice to you.

Firefly App

It is Firefly’s policy to ask for as little personally-identifiable information as possible. Our mission is not to collect and mine your data. When you download our app, we may initially collect information such as your name, email and phone number. This information is captured for product registration purposes only.

Shipping policy

Free shipping

Firefly offers FREE SHIPPING on all DOMESTIC orders, within the Continental U.S., containing a Vaporizer unit. Orders will be shipped via FedEx® Ground or Home service depending on the shipping destination. We do our best to ship all orders received Monday-Friday by 2:30pm EST the same day (1:00 pm for orders shipping to Canada), depending on the FedEx® daily pick-up time. Otherwise, your order will go out the next business day. We do not ship over the weekend. The Firefly can only be shipped within the U.S. and Canada.

Premium shipping

There is the option to upgrade your shipping method to an Express service, such as FedEx® 2-day or Standard Overnight. Premium shipping methods and costs will be calculated and shown in the shopping cart check-out process. You will get a confirmation email with a tracking number once your order has been shipped. Please note that the FedEx® online tracking will be refreshed later in the evening once your package is scanned by their carriers.

Privacy

We place a very high value on your privacy, so your orders will always be shipped in plain, unmarked packaging. Our packaging is inconspicuous with no indication of the contents on the outer packaging; no product indications.

Transit times

  • USPS Ground Shipping: 3-7 Business Days (within the Continental U.S.)
  • FedEx® Ground/Home: 3-7 Business Days (within the Continental U.S.)
  • FedEx® Express Saver: 3 Business Days
  • FedEx® 2 Day: 2 Business Days
  • FedEx® Standard Overnight: Next Business Day by 3pm
  • FedEx® Priority Overnight: Next Business Day by 10:30am

* At the discretion of our Warehouse Fulfillment Department, some shipments may ship using USPS or another carrier. Examples would be shipments going to a rural area, PO box, Alaska and Hawaii. For any questions on our products or shipping services, feel free to send our Customer Service Department an email inquiry at info@thefirefly.com.


PLEASE NOTE: The person or business receiving the shipment is legally obliged to pay duties and taxes as required by their state and federal governments. This is not an extra fee charged by Firefly, but rather collected by your local shipping courier in accordance with this legal requirement. Please contact your local tax agency with questions about these fees as they will vary between different provinces and countries.

Return policy

7 Day return policy

We accept returns of most Firefly purchases within 7 days of the original delivery date, less a 15% re-stocking fee. The product must be unused and in its original factory-sealed condition to be eligible for return. The Limited Warranty does not apply to Accessories, such as the normal wear & degradation of the Li-ion Battery, which are not eligible for return after the first 30 days of receipt.  We cannot accept any returns of any used products unless it's determined by our Customer Service Department that the item may be defective in some way. All returns must be accompanied by a Return Materials Authorization (RMA) number; otherwise, they will be refused and returned back to the shipper. If your Firefly unit is not working, please take the following steps for resolution.  Please note: the warranty inspection and repairs process can take from 10-14 business days, depending on scheduling and the availability of parts required.

The Firefly can only be  shipped within the U.S. and Canada.  Warranty service and returns will only honored within these geographical locations.

Warranty claim instructions

    1. Contact Firefly using our short, online contact form below. One of our experienced Customer Support Representatives will contact you to troubleshoot the issue over the phone.
    2. If it is determined that you will need to send your Firefly unit in for further examination, you will be issued an RMA number and shipping instructions on how and where to send it for inspection.
    3. Please include a copy of your original sales receipt along with any email correspondence that you may have.
    4. Buyers are responsible for all shipping costs associated with the returns process. This includes any expedited services selected at the time of purchase, which are non-refundable. We will cover the cost of shipping the repaired unit or replacement back to you.
    5. We highly recommend that you request shipment tracking and signature confirmation as NWT Holdings LLC is not responsible for any shipments lost during transit.

Service Center Fees

    1. We'd like you to know that we test every single unit that we sell and go to extraordinary lengths to ensure our products operate as intended.
    2. If you, after contact with a Customer Service Representative, feel as though your unit needs to be serviced by our repair team, you will receive an RMA (Returned Material Authorization) number along with shipping instructions as outlined above.
    3. Each unit we receive at our Service Center goes through an incredibly thorough 20 point inspection process to diagnose any issues.
    4. If, after inspecting your device, we determine that your unit has no defects and is working as intended, you will be charged a $30 servicing fee plus all associated shipping fees.
    5. If your unit contains a factory defect, we will either fix or replace your unit at no cost to you.
Terms of use

FIREFLY TERMS OF USE

Last Updated As Of October 17, 2014

Welcome to www.thefirefly.com. This website and related services (the "Site") are operated by NWT Holdings LLC (collectively, "we," "us" or "our"). Your use of, registration with, and access to, this Site is subject to these Terms of Service (these "Terms"). These Terms are a legal agreement between you and us, and they contain important information on your legal rights, remedies and obligations. By accessing, browsing or otherwise using the Site, you (i) acknowledge that you have read and understand, and are agreeing to be bound by these Terms and that you are agreeing to comply with all applicable laws, rules, policies and regulations; and (ii) represent that you are an adult and have the legal capacity to enter a contract in the jurisdiction where you reside. This Site is not for anyone under 18 years of age and in no event shall anyone under the age of 18 use the Site. You further acknowledge and agree that your access to and use of the Site and the services provided through the Site are valuable benefits that you receive by agreeing to, and complying with, these Terms. If you do not wish to agree to these Terms, you may not access, browse or use the Site and you should discontinue these activities immediately. By purchasing a product using the Site, you agree to be bound by these Terms, Shipping Policy and our Returns Policy. We cannot guarantee the authenticity of any purchase made outside of www.thefirefly.com or an authorized FIREFLY retail partner. All purchases made from unauthorized dealers are made entirely at the risk of the purchaser.

We may change or revise these Terms at any time, for any reason and without notice, and if you use or access the Site or any services offered on the Site at any time on or after the "Last Updated As Of" date set forth above, you are deemed to have been notified of, and your use or access of the Site or any such services after that date signifies your acceptance of, any changes or revisions arising on or before that date. For this reason, it is your responsibility to visit this page on a regular basis to ensure that you are familiar with the most recent version of these Terms. You can address your questions or concerns regarding these Terms to info@thefirefly.com.

PLEASE READ THESE TERMS OF USE CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS. THESE INCLUDE VARIOUS LIMITATIONS AND EXCLUSIONS.

PRIVACY POLICY

We respect your privacy and share your concern about its protection. Our Privacy Policy constitutes a part of these Terms and explains how we may collect, use and protect information that we learn about you as a result of your interaction with us through the Site.

OWNERSHIP

NWT Holdings LLC, its subsidiaries, affiliated companies, distributors, vendors, contractors, and/or licensors (collectively, the "FireFly Parties") are the owners or licensees of all content and materials on the Site ("Site Content") and of all related intellectual property rights, including, without limitation, all copyrights, moral rights, trademark rights and patent rights. Site Content includes, without limitation all features, functions, services, software, algorithms, designs, objects, documentation, know-how, code, data, art, graphics, animation, photographs, images, text, music, sound effects, audio and/or audio-visual elements and downloadable materials on the Site, as well as the, look-and-feel, design, layout, organization, presentation, user interface, navigation and stylistic conventions of the Site. Site Content does not include Your Content, as that term is defined below.

You do not acquire any ownership interests in any Site Content by accessing, browsing or otherwise using the Site.

YOUR USE AND YOUR CONTENT; LICENSE GRANT; RIGHT TO MONITOR AND EDITORIAL CONTROL

You may access, browse and use the Site and Site Content only for your personal, non-commercial use, on a single computer, mobile phone or other Internet-compatible device to enable you to use the Site. You may not copy, reproduce, modify, distribute, transmit, display, perform, publish or otherwise use or exploit, through any means or media, any of the Site Content.

Certain features of the Site may allow you to post, upload, transmit or submit certain materials, content, information or ideas to the Site ("Your Content"). Except for Your User Information, required to be provided in connection with Your Registration (as defined and described below), We do not ask for, nor do we wish to receive, any confidential, secret or proprietary information or other material from you through the Site, by e-mail or in any other way.

By providing Your Content to us, you: (i) represent and warrant that Your Content is original to you, that you own or otherwise control all of the rights in Your Content, or that you have the rights necessary to grant to us the license to Your Content granted below, and that Your Content does not violate any rights, including the rights of privacy, of any party and does not otherwise violate the law; (ii) grant to us and our affiliates a world-wide, non-exclusive, fully paid-up, royalty-free, unrestricted, perpetual, irrevocable, fully transferable, assignable and fully sub-licensable (through multiple tiers) right and license, to copy, reproduce, edit, modify, distribute, transmit, translate, display, perform, publish, sell, adapt, create derivative works from, and otherwise use Your Content, for any purpose that we may choose, in our sole discretion, and through any means or media, whether now existing or subsequently developed, and without any compensation to you or any third party (it being understood that the foregoing shall include the right to exploit any and all intellectual property or proprietary rights in Your Content including, without limitation, rights protected under applicable copyright, trademark, trade secret, patent and other laws throughout the world); and (iii) indemnify and hold harmless us and the FireFly Parties from and against any and all claims, actions and damages (including, without limitation, court costs, legal fees, accounting fees and amounts paid in settlement) that are related to or result from your use of the Site, Your Content or its posting on, or submission to, the Site, and/or your violation of these Terms or your representations and warranties hereunder. You will cooperate as fully as reasonably required in the defense of any such claim or action; however, we reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you.

We are not responsible for maintaining Your Content, and we may remove Your Content from the Site at any time, for any and no reason, and without notice to you. We reserve the right, but do not have an obligation, to monitor and/or review all materials posted to the Site, or through the Site’s services or features, by its users, and we are not responsible for any such materials. However, we further reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or government request, or to edit, refuse to post or to remove any information or materials, in whole or in part, that in our sole discretion are objectionable or in violation of these Terms or applicable law. We may also impose limits on certain features or restrict your access to part or all of the features or services without notice or penalty if we believe that you are in breach of these Terms or applicable law, or for any other reason, all without notice or liability.

PROHIBITED CONDUCT

You warrant and agree that, while accessing or using the Site, you will not:

    • - You may not post, distribute or reproduce in any way any copyrighted material, trademarks or service marks or other proprietary information owned by another party without obtaining the prior written consent of the copyright owner.
    • - As we ask others to respect our intellectual property rights, we respect the intellectual property rights of others. If you believe that material located on or linked to by the Site violates your copyright, you are encouraged to notify us at info@thefirefly. We will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. In the case of a visitor who may infringe or repeatedly infringes the copyrights or other intellectual property rights of ours or others, we may, in our discretion, terminate or deny access to and use of the Site. In the case of such termination, we will have no obligation to provide a refund of any amounts previously paid to us.

YOUR REGISTRATION AND YOUR USER INFORMATION

Some of the services on the Site are only available if you register to create an account. When any of the services on the Site require you to register with us ("Your Registration") or otherwise provide user information ("Your User Information"), you must complete the registration process by providing us with complete and accurate information. You grant to us and to all other persons and entities involved in the operation of the Site the right to use, store, monitor, retrieve and transmit Your User Information in connection with the operation of the Site. Our information collection and use policies with respect to the privacy of Your User Information are set forth in our Privacy Policy, which is incorporated in these Terms by reference for all purposes.

You are solely responsible for maintaining the confidentiality and security of Your User Information. You are also solely responsible for any and all activities that occur under Your Registration or Your User Information. You must notify us immediately of any suspected or actual unauthorized use of Your Registration or Your User Information, and of any and all other security breaches.

We reserve the right to terminate Your Registration or to refuse services to you, without prior notice to you, at any time and for any or no reason. Without limiting the above, if you are a repeat copyright infringer, we will, in appropriate circumstances, permanently terminate Your Registration and remove your User Content from the Site. You have the right to cancel Your Registration at any time. You may cancel Your Registration by following the instructions on the Site.

If you voluntarily terminate Your Registration or allow Your Registration to lapse, you may reactivate Your Registration at any time through the account interface on the Site. Accounts terminated by us for any type of abuse, including without limitation a violation of these Terms, may not be reactivated. Even after Your Registration is terminated or cancelled, certain sections of these Terms will remain in effect; see (Survival) below for a list of the provisions of these Terms that will survive the termination or cancellation of Your Registration.

VAPORIZER PRODUCT DISCLAIMER

AMONG OTHER ITEMS OFFERED FOR SALE ON THE SITE, WE SELL VAPORIZERS. VAPORIZERS ARE DESIGNED, MANUFACTURED AND SOLD AS HOT AIR EXTRACTION DEVICES USED AND INTENDED TO BE USED IN THE FIELDS OF AROMATHERAPY. THE LAWFUL AND PROPER USE OF ANY VAPORIZER OR ACCESSORY IS A REQUIRED CONDITION OF SALE. BY PURCHASING VAPORIZER PRODUCTS, YOU ARE REPRESENTING THAT YOU ARE 18 YEARS OF AGE OR OLDER, AND THAT YOU AGREE TO FOLLOW THE INSTRUCTIONS CONTAINED IN THESE TERMS AND IN ANY ACCOMPANYING LITERATURE. THE IMPROPER USE OF VAPORIZERS MAY VOID ANY APPLICABLE WARRANTY. ANY ILLEGAL USE OR RESALE OF VAPORIZERS COULD SUBJECT THE YOU TO FINES, PENALTIES AND/OR IMPRISONMENT UNDER STATE AND FEDERAL LAW.

VAPORIZERS ARE ONLY TO BE USED BY SOMEONE KNOWLEDGEABLE IN THE FIELDS OF AROMATHERAPY. ONLY LEGAL, SAFE, KNOWN, IDENTIFIABLE AND COMMERCIALLY DEVELOPED AND MARKETED ESSENTIAL OILS OR AROMATHERAPY BLENDS SHOULD BE USED IN ANY VAPORIZERS PURCHASED FROM THIS SITE. KEEP VAPORIZERS AND ALL SIMILAR PRODUCTS OUT OF THE REACH OF CHILDREN. STUDY THIS INFORMATION, THE PRODUCT INSTRUCTIONS, AND ALL OF THE ACCOMPANYING LITERATURE BEFORE USING A VAPORIZER OR ANY ESSENTIAL OIL OR AROMATHERAPY BLEND.

THE INFORMATION CONTAINED IN THIS DISCLAIMER AND ANY OTHER CAUTIONARY INSTRUCTIONS, AND ALL OF THE DOCUMENTATION AND LITERATURE INCLUDED WITH ANY VAPORIZER PRODUCT SOLD ON THIS SITE, WAS DEVELOPED FOR INFORMATIONAL PURPOSES ONLY. IN NO WAY IS ANY OF THE INFORMATION CONTAINED IN THIS DISCLAIMER OR OTHER DOCUMENTATION INTENDED TO BE A MEDICAL OR PRESCRIPTIVE GUIDE. NO ESSENTIAL OIL OR AROMATHERAPY BLEND SHOULD TAKE THE PLACE OF ANY PRESCRIBED MEDICATION. NEITHER THE MANUFACTURER NOR THE SELLER, OR THEIR RESPECTIVE AFFILIATES, DIRECTORS, OFFICERS OR SHAREHOLDERS, OF ANY VAPORIZERS OR SIMILAR PRODUCTS OFFERED FOR SALE ON THE SITE IS RESPONSIBLE FOR THE MISUSE OF SUCH PRODUCTS OR THE MISUSE OF ANY ESSENTIAL OIL OR AROMATHERAPY BLEND. YOU AND ANY OTHER USER OF SUCH PRODUCTS ARE SOLELY RESPONSIBLE FOR THE USE OF SUCH PRODUCTS AND THE CONSEQUENCES OF SUCH USE.

IF PREGNANT, NURSING OR DIAGNOSED WITH EPILEPSY, A HEART CONDITION, ALLERGIES OR OTHER MEDICAL CONDITION, SEEK THE ADVICE AND ASSISTANCE OF A PHYSICIAN OR TRAINED HEALTH PROFESSIONAL BEFORE USING ANY VAPORIZER OR SIMILAR PRODUCT OR ANY ESSENTIAL OIL OR AROMATHERAPY BLEND. IF YOU BELIEVE OR SUSPECT THAT YOU HAVE A MEDICAL PROBLEM, PROMPTLY CONTACT YOUR DOCTOR OR HEALTH CARE PROVIDER.

FEES THAT YOU MAY PAY

Some aspects of the Site may require you to pay a fee or other charge, the details of which are available in various areas of the Site that feature the ability to purchase products, features or services. You agree to pay all fees, charges and applicable taxes incurred by you or anyone using Your Registration. We may revise the pricing for products, services or features offered through the Site at any time. Unless otherwise noted, all currency references are in U.S. dollars. All fees and charges are payable in accordance with payment terms in effect at the time the fee or the charge becomes payable. If there is a dispute regarding payment of fees to, or products or services provided by, us, Your Registration may be closed without warning or notice at our sole discretion.

EXCEPT AS OTHERWISE SET FORTH IN ANY RETURN POLICY OR CANCELLATION POLICY APPLICABLE TO OUR FEE-BASED PRODUCTS, SERVICES OR FEATURES, YOU ACKNOWLEDGE AND AGREE THAT ANY APPLICABLE FEES AND OTHER CHARGES FOR FEE-BASED PRODUCTS, SERVICES OR FEATURES ARE NOT REFUNDABLE IN WHOLE OR IN PART. YOU ARE FULLY LIABLE FOR ALL CHARGES TO YOUR REGISTRATION, INCLUDING ANY UNAUTHORIZED CHARGES.

We may, from time to time, modify, amend, or supplement our fees and fee-billing methods, and such changes shall be effective immediately upon posting in these Terms or elsewhere on the Site.

MAP POLICIES

In many instances, we have agreed to sell certain products offered for sale on the Site subject to what is referred to as a "minimum advertised price," or "MAP" policy. MAP is the lowest price distributors and other resellers are allowed to publicly display a product for sale. This practice is used by some manufactures to protect the integrity of their product(s) and brand. Generally, authorized retailers of a MAP protected product agree to adhere to these guidelines, failing which they risk losing the right to sell the product subject to that MAP policy. In addition, buyers may not be able to take advantage of post-sale services (i.e., warranty repair) when purchasing from a retailer that does not comply with a manufacturerns MAP policy.

MAP policies are intended to protect consumers and sellers from disreputable dealers, giving all authorized retailers specific guidelines on how to advertise the price of the MAP product(s). This helps to ensure that buyers will be able to access the high level of service the manufacture wants purchasers of their product(s) to receive.

If you have any questions regarding whether a particular product purchased on the Site is subject to a MAP policy, please contact us at info@thefirefly.com.

SUBMISSION OF YOUR IDEAS AND SUGGESTIONS

While you are encouraged to share ideas and suggestions through your use of the Site, we wish to avoid any potential misunderstandings or disputes that may arise from the limited use that we or other users of the Site may make of any ideas or suggestions that you choose to share or if our content or business activities seem similar to any such ideas or suggestions. When you share ideas or suggestions through your use of the Site (collectively "Submissions"), you hereby grant us and our designees a worldwide, non-exclusive, fully paid-up, unrestricted, fully sublicenseable, fully transferrable, assignable, royalty-free, perpetual, irrevocable right to copy, use, reproduce, edit, distribute, modify, adapt, create derivative works of, publish, publicly perform, publicly display, transmit, translate and license, digitally perform, make, have made, sell, offer for sale and import your Submissions in any and all embodiments, media and means of communication, now known or hereafter developed. You represent and warrant to us that your Submissions are original to you, that you own or otherwise control all of the rights in your Submissions, or that you have the rights necessary to grant to us the license to your Submissions granted above, and that your Submissions do not violate any rights, including the rights of privacy, of any party and do not otherwise violate the law. We agree that, if any Submission generates a sufficient level of popularity or mass appeal, as we may determine in our sole discretion, then we may enter into good faith negotiations with you of a royalty-bearing license agreement for exploitation of your Submission beyond the Site. Notwithstanding the foregoing, nothing in these Terms shall impose any obligation or requirement on us to proceed with or conclude any agreement or transaction with you concerning any such Submission. IF YOU DO NOT WISH TO GRANT THE RIGHTS GRANTED IN THIS PARAGRAPH, DO NOT SHARE, SUBMIT OR POST ANY SUBMISSION ON OR THROUGH THE SITE.

LINKS TO THIRD-PARTY WEBSITES

The Site contains links to websites of third parties, including, without limitation, advertisements of third party products and services and "buy" links to third party vendors or retailers to purchase products or services featured on the Site. If you use these links, you will leave the Site. These third parties and their websites are not under our control. We do not examine or evaluate these websites and we are not responsible for their content or operation. By providing links to these websites, we do not approve, warrant or endorse, or otherwise make any representation about, them or their owners or operators, and do not assume any related responsibility or liability. You should exercise your own judgment in evaluating and using these websites. When you link to these websites, you become subject to their terms and conditions of use and privacy policies.

LINKING TO THE SITE

You agree that if you implement a link to the Site (whether from another website or otherwise), such link shall open in a new browser window and shall link to the full version of an HTML-formatted page of the Site. You may not link directly to any Site Content by, for example and without limitation, "in-line" linking or "deep-linking" methods, or in any manner causing the Site, or any page of the Site, to be "framed," surrounded or obfuscated by any third-party content, materials or branding. We may, at any time and for any or no reason, require that any link to the Site be discontinued and removed and revoke your right to link to the Site.

WARRANTY DISCLAIMERS

We administer, control and operate the Site from our offices in the United States of America. The Site is accessible world-wide; however, some of its features or functions may not be available or appropriate for use outside of the United States and/or may not be available to all persons or in all geographic locations. We make no representation that the Site and Site Content are appropriate or authorized for use in all countries, states, provinces, counties or any other jurisdictions. Your access and use of the Site may not be legal in your jurisdiction. If you choose to access, browse or use the Site, you do so on your own initiative and risk, and you are responsible for compliance with all applicable laws if, and to the full extent that, such laws and restrictions are applicable. We reserve the right to limit, in our sole discretion, the provision of any feature or function of the Site to any person and geographic area. Any offer for any feature or function made on the Site is void where prohibited.

The Site provides information of a general nature only and you are responsible for determining whether it applies to your specific situation. We specifically disclaim any liability concerning any action that any person may take based on any information or guidance provided at the Site.

Some Site Content is provided by the users of the Site. With the exception of the limited license granted in these Terms, we do not obtain or control any rights in, and do not exert editorial control over, such Site Content. We do not independently verify the representations and warranties made by the users with respect to such Site Content.

We do not guarantee the accuracy, timeliness, correctness, completeness, performance or fitness for a particular purpose of the Site or any of Site Content. We are not liable for any errors, omissions, or inaccurate Site Content.

THE SITE AND SITE CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY FOR INFORMATION, DATA, DATA PROCESSING SERVICES, UPTIME OR UNINTERRUPTED ACCESS, ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR USEFULNESS OF SITE CONTENT AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT, WHICH ARE EXCLUDED FROM THIS AGREEMENT TO THE EXTENT THAT THEY MAY BE EXCLUDED AS A MATTER OF LAW. WE DO NOT WARRANT THAT THE SITE OR SITE CONTENT WILL BE TIMELY, SECURE, UNINTERRUPTED, OR OPERATED FREE OF DELAYS IN TRANSMISSION, FAILURE IN PERFORMANCE, COMPUTER VIRUSES, INACCURACIES, ERRORS, OR DEFECTS. YOU USE THE SITE AT YOUR OWN RISK. WE ALSO ASSUME NO RESPONSIBILITY, AND SHALL NOT BE LIABLE FOR, ANY DAMAGES TO, OR VIRUSES THAT MAY INFECT, YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, BROWSING IN, OR USE OF, THE SITE OR YOUR DOWNLOADING OF THE SITE CONTENT. YOU ARE SOLELY RESPONSIBLE FOR IMPLEMENTING SUFFICIENT PROCEDURES AND VIRUS CHECKS (INCLUDING ANTI-VIRUS AND OTHER SECURITY CHECKS) TO SATISFY YOUR PARTICULAR REQUIREMENTS FOR THE ACCURACY AND SECURITY OF DATA INPUT AND OUTPUT. WE MAKE NO WARRANTY THAT THE SITE WILL MEET USERS' REQUIREMENTS. NO ADVICE, RESULTS OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH THE SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

Some jurisdictions do not allow the disclaimer of implied warranties, so the foregoing disclaimers may not apply to you. YOU ACKNOWLEDGE AND AGREE THAT YOUR SOLE REMEDY FOR ANY PROBLEMS OR DISSATISFACTION WITH THE SITE IS TO TERMINATE YOUR REGISTRATION AND DISCONTINUE ALL USE OF THE SITE.

LIMITATION OF LIABILITY

EXCEPT AS SET OUT BELOW, UNDER NO CIRCUMSTANCES, INCLUDING, WITHOUT LIMITATION, BREACH OF CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR ARISING UNDER ANY OTHER LEGAL OR EQUITABLE THEORY WILL THE FIREFLY PARTIES OR ANY OF THEIR OFFICERS, DIRECTORS, MEMBERS OR EMPLOYEES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES THAT ARISE OUT OF OR IN CONNECTION WITH THE USE OF THE SITE OR WITH THE DELAY OR INABILITY TO USE THE SITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS OR SERVICES OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THOSE ASPECTS OF THE ABOVE LIMITATION MAY NOT APPLY TO YOU, IN WHICH CASE THE LIABILITY OF THE FIREFLY PARTIES AND THEIR OFFICERS, DIRECTORS, MEMBERS AND EMPLOYEES SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

IN NO EVENT SHALL THE FIREFLY PARTIES OR THEIR OFFICERS, DIRECTORS, MEMBERS OR EMPLOYEES BE LIABLE FOR, OR IN CONNECTION WITH, ANY CONTENT POSTED, TRANSMITTED, EXCHANGED OR RECEIVED BY OR ON BEHALF OF ANY USER OR OTHER PERSON ON OR THROUGH THE SITE (INCLUDING, WITHOUT LIMITATION, ANY OF YOUR CONTENT). IN NO EVENT SHALL THE TOTAL LIABILITY TO YOU OF THE FIREFLY PARTIES OR ANY OF THEIR OFFICERS, DIRECTORS, MEMBERS OR EMPLOYEES FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED, IN THE AGGREGATE (A) THE AMOUNT, IF ANY, PAID BY YOU TO US FOR YOUR USE OF THE SITE OR FOR ANY OF YOUR ACTIVITIES ON THE SITE DURING THE THREE MONTHS IMMEDIATELY PRECEDING YOUR CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100), WHICHEVER IS GREATER.

DISCLAIMER: WE ARE NOT YOUR ATTORNEYS, AND THE INFORMATION WE PRESENT HERE IS NOT LEGAL ADVICE. WE PRESENT THIS INFORMATION FOR INFORMATIONAL PURPOSES ONLY.

MODIFICATION, SUSPENSION AND TERMINATION

We reserve the right to modify, suspend or terminate, in our sole discretion, at any time, temporarily or permanently, for any or no reason and without notice to you, and without any liability to you, any portion of the Site.

ASSIGNMENT

You agree that we may assign any of our rights, and/or transfer, sub-contract or delegate any of our obligations, under these Terms. Your agreement to these Terms is personal to you and you may not transfer or assign it to any third party.

GOVERNING LAW AND JURISDICTION

You agree that the laws of the United States of America and the laws of the State of New York, without regard to the principles of conflicts of laws, will govern your use of the Site, these Terms, our Privacy Policy and all matters relating to your access to, and/or use of, the Site, including all disputes between you and any of the FireFly Parties. You irrevocably submit to the exclusive jurisdiction of, and venue in, the state and federal courts seated in New York County, New York, and the related appellate courts, in any related action or proceeding.

ENTIRE AGREEMENT

These Terms shall be deemed to include all other notices, policies, disclaimers and other terms and conditions contained in the Site, including, without limitation, our Privacy Policy, provided, however, that these Terms shall prevail in the event of a conflict with any such other documents.

These Terms constitute the entire agreement between you and us and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us, with respect to your use of the Site and all matters relating to your access to, and/or use of, the Site. A printed version of these Terms and of any notice given in electronic form shall be admissible in any and all judicial or administrative proceedings based upon or relating to these Terms to the same extent as other business documents and records originally generated and maintained in printed form.

If any part of these Terms is determined to be invalid or unenforceable under applicable law including, without limitation, the warranty disclaimers and liability limitations stated above, then the invalid or unenforceable provision(s) will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of these Terms shall continue in full effect.

SURVIVAL

Although Your Registration may be terminated by you or us at any time and for any reason, the terms of the following sections of these Terms will survive any such termination and you and we will continue to be bound by such terms indefinitely: (Ownership), (Your Use And Your Content; License Grant; Right To Monitor And Editorial Control), (Warranty Disclaimers), (Limitation of Liability), all such indemnity provisions and this (Survival).

RESERVATION OF RIGHTS

Any rights not expressly granted in these Terms are reserved to us.

Loading, please wait…