Support

• How do I turn Firefly 2 on and off?

  • There is no power button on Firefly 2. To start heating, place your fingers on the touch sensors located on either side of the device. To stop heating, remove fingers from touch sensors. The Firefly goes to sleep on its own after a period of inactivity.


• What materials can be vaped in the Firefly?

  • The Firefly is designed for both loose-leaf plant material and concentrates. Loose-leaf plant material can include any herbal blend. With Firefly concentrate pads, waxes and oils work best.

• What is the best grind level for the Firefly?

  • The Firefly excels with medium to coarse ground blends. Breaking your blends up with your fingers is preferable to using a grinder, which could grind your blend too finely for the Firefly.

• How full should the heating chamber be filled?

  • The heating chamber should be loosely filled slightly past the rim of the chamber. A loose fill allows for excellent airflow over all of your material. It’s important that no material is left between the chassis and lid to ensure good sealing and optimum vapor.

• What is the temperature range of the Firefly?

  • The Firefly has a broad temperature range, spanning from room temperature up to 400°F, all within a single inhalation. This means you enjoy each distinct flavor and active ingredient as the temperature continues to climb.

• What is the maximum temperature of the Firefly?

  • The Firefly heats to a software-controlled maximum of 400°F (200°C). Using the Firefly app, you can reach temperatures up to 420°F or even higher for use with concentrates. This setting should only be used with concentrates as it will cause combustion with loose-leaf material.

• How do I control the temperature?

  • Simply hold your fingers on the touch sensors as you draw. The longer you draw, the higher the temperature and the richer the vapor. Experiment with more customization by downloading the Firefly app and using manual control. Enjoy perfect vapor every time, based on what feels best to you.

• Where can I find the Firefly app?

  • The Firefly app is available to download in the iTunes app store or in the App section of the Firefly Support page.

• Why would I want to use the app? What does it do?

  • The optional Firefly app offers advanced settings and temperature control: you can use one of 6 available heat settings or you can adjust the temperature in real time as you vape.

• How often should I clean my Firefly?

  • Check your airpath, mouthpiece and heating chamber often. When you see any build-up occur, its time to clean. See user manual for more details on how to clean.

• Are the concentrate pads reuseable?

  • We recommend that you you use new pads when necessary.

• How long does a battery charge last?

  • A fully-charged battery can deliver between 6 - 8 bowls of material. Your experience may vary based on your usage and normal aging of battery capacity.

• Why is my battery is not performing as well as it used to? Are there any special tricks to making my battery last longer?

  • By nature, lithium-ion batteries degrade with time and use, so the more you use your battery, the less charge it will hold over time. Firefly is designed with a swappable battery so your device will last far longer than the battery.

• How long does it take to charge?

  • The battery charges less than 45 minutes through Firefly QuickCharge adapter (or a standard 9 Volt adapter). The charging time will increase to up to two hours if using a lower wattage adaptor or charging through another device.

• What are some key tips for using the Firefly?

  • To enjoy loose-leaf material:
  • • Fill the glass chamber slightly past the rim and tamp down gently.
    • Ensure the interior surfaces are completely free of debris for a tight seal and replace the lid.
    • Place fingers on touch sensors to start heating.
    • The LED will blink green for a few seconds and turn solid green when it’s ready.
    • Keep fingers in place and inhale for 5 - 10 seconds. Release touch sensors to stop heating.
  • To enjoy concentrates:
  • • Place concentrate pad in heating chamber and press firmly around the edges of the pad until it is fully seated in the bottom of the bowl.
    • Once the pad is inserted, place a small amount of liquid or concentrate material in the center of the pad. A little goes a long way!
    • Replace the lid and place fingers on touch sensors to start heating.
    • The LED will blink green for a few seconds and turn solid green when it’s ready.
    • Continue to hold the touch sensors while taking 5 to 10 cigar style mouth puffs or until visible vapor is seen.
    • After initial heating, return to normal inhalations.
    • Removal: Material in the pad can become sticky. Pre-heat the Firefly for 10-15 seconds to loosen any extra material and then use the pick from the cleaning kit to pry up the edges of the pad and remove.

• After extended use, my Firefly is hot to touch, is that normal?

  • It is normal for your Firefly to get hot with continuous use. The firmware inside the device controls the heating source. If Firefly gets too hot, firmware will shut off the heat source. However, if the device feels too hot for you, give it a break to it cool down.

Vaporization Technology

• What is the heating element made of?

  • The heating element is made of a proprietary, FDA-foodsafe super-alloy manufactured in the USA. Unlike cheap Nichrome elements, it does not break down under repeated heat cycling.

• Tell me about the Firefly's glow.

  • The Firefly's glow is produced by the heating element glowing through the glass heating chamber. Much more than an LED or digital display, it creates a sense of connection to the vaporizing experience since you see the real power and heat that creates your vapor. And like a real firefly, the glow is best seen at dusk or nighttime.

• What is the difference between convection heating and conduction heating?

  • The Firefly is a true portable convection vaporizer. Convection heating produces the highest-quality vapor by pre-heating the air before it passes through the material, which is the optimal method for extracting the most flavors and active ingredients. Conduction heating heats the material through direct contact with the edges of the heating chamber, which often results in uneven and incomplete vapor. Conduction also requires a long time for the heating surface to reach its operational temperature, and heats your material continuously whether or not you are inhaling, which creates waste.

• What is the difference between vaporization and combustion?

  • Vaporization is the process of heating a substance, most commonly plant material, to the point where the active ingredients and flavors are released in the form of vapor. This process happens while remaining below combustion temperature; smoking is the result of combustion (burning).

• What is the benefit of instant heating?

  • Instant heating = instant satisfaction. Your plant matter heats only when you want it to, conserving your material. Instant heating allows you to experience the whole plant.

• What is the whole plant experience?

  • Plants and herbs have a unique combination of terpenes and terpenoids. Each of these ingredients activates at a different temperature, augmenting each other and your brain to create different flavors and effects. The challenge in vaporizing complex plants is the dispersion of activation temperatures; they range from 220°F to 400°F, with many temperatures above and between. Vaporizing at set temperatures causes the fragile ingredients and terpenes to denature. For the whole plant experience, you want avoid letting your vapor sit around and lose potent terpenoids. Firefly’s dynamic convection technology addresses this challenge. By vaporizing at a range of temperatures as you inhale, dynamic convection extracts every active ingredient and flavor from your flowers in a single breath, offering full spectrum vapor and the whole plant experience.

• Why does the Firefly’s vapor taste exceptional?

  • The many different flavors and active ingredients in plants vaporize at different temperatures. Because the Firefly has a broad temperature range, it delivers more of these ingredients and flavors than other portable vaporizers. As you inhale, the temperature quickly climbs from room temperature to 400°F, releasing each ingredient as the temperature rises.

Purchasing

• How do I find out about discounts, new products and the latest news?

  • Sign up for the Firefly newsletter at the bottom of the page for exclusive promotions, events, and news.

• How long is the warranty?

  • The Firefly is backed with a 2-year warranty. See Warranty section of Support page for more details.

• What will show up on my credit card's billing statement?

  • NWT Holdings Inc.

• Do you take payment over the phone?

  • Yes, you can place your order via phone by calling Firefly’'s Customer Service team.. We accept credit cards, debit cards, and gift cards backed by Visa, Discover, American Express, and Master Card. If you prefer to pay with PayPal, you can place your order online.

• Do you accept checks or money orders?

  • We do accept USPS Money Orders. You can place your order by phone, and your order will be shipped after we receive your payment. Please contact us for details.

• Where can I buy Firefly outside the US?

  • You can find Fireflys in the following locations:
  • Apollyon Headshop
  • Azarius
  • Baba Souvenirs
  • Dandy Vapes
  • Docteur-vaporisateur
  • Everyone Does It
  • Fourtwenty
  • Green Vape
  • Headshop Vision
  • Indoormania
  • Kosmic Kitchen
  • Namaste Vapes
  • Owl Vapes
  • Paradox
  • Vapefiend
  • Vaposhop
  • Verdampftnochmal
  • Zamnesia
  • Conscious Wholesale (international distributor)
  • Noza (international distributor)
  • Planta Sur (international distributor)
  • Seaview (international distributor)

• How can I identify a counterfeit Firefly 1?

  • Since the launch of the Firefly, counterfeit vaporizers have surfaced on the market. If you decide to buy online, make sure to check our list of authorized retailers. The best way to avoid this is to order directly from our site.
  • Here are some tips for identifying a fake for Firefly 1:
  • 1. Off-center logo on inside face
    2. Off-center mouthpiece
    3. Visible glue around mouthpiece
    4. Magnetic lid not as strong
    5. Battery sticker upside down
    6. Writing on battery scratches off
    7. Unit doesn't work at all - turns green then flashes red and dies

• Do you still support Firefly 1?

  • Yes. For all warranty and customer service related questions please contact our customer service team directly at info@thefirefly.com or (206) 418-6565.